Terms & Conditions

Europe & Rest of The World

We regret we unable to deliver to countries outside of the British Isles.

We are, however, happy to ship to a UK-based shipping business for onward transportation arranged by customers themselves to Europe and elsewhere in the world.    

Delivery Service & Timing

Products ordered at the same time may be shipped separately.

Although our couriers nearly always achieve a delivery specified as Next Day, we can’t guarantee that an order will arrive when specified, as very occasionally there can be a delay that’s out of our control. We will always keep you informed if we’re made aware of any delays, and we will do our very best to ensure that the delivery is made as quickly as possible.

DPD deliveries may show an option to divert your order to a local Pick-up shop, but please note that this does not apply to Binopolis deliveries.

Delivery times during public holiday periods (Christmas, New Year, Easter, etc.) may be extended beyond our normal timeframe. 

Neither Binopolis nor our nominated carriers will be under any liability for any delay or failure to deliver your order within the estimated time frame.

Damaged Goods

We work very closely with our suppliers and carriers to minimise potential damage to products during transit.  However, accidents do occasionally happen.  If the outer packaging should be damaged on delivery, please advise the courier you want to sign for it as ‘damaged’.

Please check your order within 24 hours of delivery to verify that you have the complete order and no damage has been incurred to the product in transit.

In the rare event that you find your product has been damaged in transit, please reply to your order or delivery confirmation email outlining the problem and attach photos of the damage to the product and also of the boxes in which it was delivered (whether damaged or not). Alternatively, you can email our Customer Services Team at customer.services@binopolis.com.

If you do not intend to use or fit your bin directly following receipt, please store it carefully as we cannot be held liable for damage incurred or missing components after receipt. Please retain all packaging, including the outer carton until you come to use or install the product.

Faulty Goods

In rare instances a fault may be apparent with the product. In this case please send us photos or video so that we can see the issue and ascertain if there is a fault before taking next steps to return or resolve with replacement parts etc. If the fault becomes apparent during or soon after installation, it is essential that you photograph or video what you think is faulty BEFORE uninstalling the product, so that we can see the issue because in many cases the problem can be resolved and installation successfully completed. 

Returns 

We offer a 28 day returns policy, which means you may return any item to us within 28 days of receipt of your order for a refund provided that the product is returned to us in a re-saleable condition. This means that:

• The product must be unused
• For in-cupboard products no attempt has been made to fit it and the screw pack unopened and any template is un-marked.
• The item is packed as when delivered with all of its original packaging intact.
• Where an item has been received double boxed, both the product box and outer packing carton must be used. 
• Packing the product as originally received is essential as this protects the product on its return journey. 
• If incorrectly packed, any damage incurred to the product on the return journey will mean that your refund can't be made.

How do I return an item?

If the product you have bought is unsuitable please email us at customer.services@binopolis.com.  We are always happy to help customers to find an alternative product.

Once you have let us know that you wish to return an item, we will check with you that it meets the return criteria above and work with you to get the product back to the correct address using either of two return methods:

1. If you are located on the UK mainland we can arrange collection of the product by courier, on a weekday to suit you, from a home or work address for £15.00 per item. This is for your convenience and also means that the product is fully insured. The collection fee is simply deducted from your final refund total.

2. You can return the product yourself, but please ask us first for a return reference number and the correct returns address as the latter varies depending on the product. We strongly recommend using a service which fully covers the product weight and value against damage in transit.

If not on the UK Mainland you need to return the product yourself, but please ask us first for the correct returns address and a return reference number, as these do vary depending on the product. We strongly recommend using a service which fully covers the product weight and value against damage in transit.

Once we have received the goods back and they are checked as re-saleable, we will make your refund to the Card or PayPal account used for the original purchase.

Product Warranty

Most products are supplied with at least a manufacturer's 12-month parts and labour guarantee, unless otherwise stated.  Some suppliers offer a 5 year or 10 Year consumer warranty and you may need to register your purchase with them to take advantage of this. Due to the vagaries of operation in commercial premises these warranties are typically restricted to 12 months or less, please contact us for specific requirements. Warranties are valid for the period stated on our website from the date of receipt of your product(s).

Manufacturers warranties exclude faults caused by your own accidental damage, neglect, misuse or error in installation.

In the case of manufacturers who operate direct product support, repairs & returns procedures, the Buyer accepts an obligation to process their claim directly through the manufacturer.

Privacy Policy

When you order from us or make an enquiry, we will need your name, address, e-mail address, phone number and other similar information to enable us to process your request, notify you of acceptance of orders and deliver the goods ordered.

We will pass information necessary to deliver your order to our suppliers and/or couriers or other agents to enable them to process the delivery of your order.

To keep you up to date with the latest developments and offers, we would like to retain your email address to advise you of new products, special offers or changes to our site. If you would not like to receive this information, please indicate your preference when placing your order.

You may "unsubscribe" at any time - just send an email to: unsubscribe@binopolis.com.  Please ensure that you notify us of your preference for each e-mail address that you may have given to us.

Data collected by this site is used to:

Take and fulfil customer orders

Administer and enhance the site and service

Disclose necessary information to third-parties for delivery purposes

We are committed to protecting your privacy and we comply with the Data Protection laws applicable to business in the UK.

We do not disclose our customer's personal information to third parties.

We do not send unsolicited e-mails to our customers or potential customers.

We only use the information we collect about you to process orders and to provide a more personalised shopping experience.

We continually monitor web statistics including site usage and search engine patterns to help us develop the design and layout of our web site. This in no way affects our customer's privacy.

BUSINESS / TRADE CUSTOMERS - Refunds & Returns

We understand that plans can change, so if you need to return or exchange a product for a different item please call us in the first instance and we will do our best to help.  

Please note:

• Damage must be notified to us within 24 hours of delivery.
• Requests for a refund or exchange must be made within 28 days of purchase.
• Products you wish to return must be unfitted, unused and in the original packaging.
• We regret that orders of a value in excess of £500 cannot be refunded or exchanged.

Any product you wish to return will be subject to a collection fee of £15.00 per item and a re-stocking fee of 20% of the order value. We will refund the value of the order minus the collection and restocking fees once the product is checked back in with us.

English Law

If any part these terms and conditions shall be found to be unlawful it shall not affect the validity or enforceability of the remainder of the conditions. This contract is and shall be deemed to have been made in England and shall in all respects be governed by English Law.

Binopolis Ltd